It is often said that the only constant is change. In particular, change can be significant and occurs at an ever-increasing rate. From a business standpoint, change implies risks in the alignment of the elements that ultimately determine business success. In particular change affects business strategy, IT capabilities, human capital, managerial structures and business operations and how these elements related to each other. Bridgewater Consulting Group assists clients in navigating and meeting the challenges associated with a variety of situations and issues related to change such as compliance and regulation, mergers and acquisitions, human capital development, disruptive technologies and industry consolidation.
Organizations that wish to become leaders in their industry and achieve superior results face a continuous challenge: how to deliver quality products and services while utilizing internal resources efficiently and meeting client expectations. Process Improvement provides a series of methods, tools, and disciplines to analyze, improve, and implement new business processes that make organizations leaner and more competitive. Bridgewater Consulting Group assists clients in analyzing their operational and customer-facing business processes, as well as improving and implementing them through the utilization of a variety of approaches such as Continuous Improvement, Benchmarking, and Business Process Reengineering.
Customer Relationship Management (CRM)
As a management philosophy, CRM holds the promise of higher sales, improved customer service, and the ability to measure the direct effect of marketing campaigns. These elements must be supported by a strategy that defines a series of elements that can support the achievement of the defined goals and objectives for CRM adoption. A key element in the implementation of a CRM strategy is the use of information systems. However, organizations don’t achieve expected results in their CRM due to a variety of reasons. Bridgewater Consulting Group provides clients with guidance in determining key success factors, risks, and potential gaps in executing, implementing, and evaluating their CRM strategy.
Business Continuity Management
Business Continuity Management (BCM) allows organizations to evaluate threats, assess impact and develop plans to mitigate the risks associated with emergency situations and the associated business interruptions. BCM efforts should be organized as part of an ongoing program that is chartered at the highest levels of the organization and which balances business resiliency requirements with the recognition that business continuity strategies are local in nature. In addition, the BCM program must take into consideration emergency response, crisis communications and coordination with public authorities as key elements that protect the interests of all stakeholders. Bridgewater Consulting Group supports clients in planning, implementing and evaluating BCM programs to mitigate business continuity risks, including supporting functional plans such as disaster recovery plans (DRPs) in the case of information technology.
Cloud Computing has emerged as an attractive model for organizations to implement, deploy and operate technology services in an ubiquitous manner, without the risks of owning the underlying assets and with the benefit of reducing associated capital investments. However, the question of whether to adopt Cloud Computing as a technology services delivery model is primarily a business decision given the implications to organizations in terms of governance, risk and compliance, security management, technology services management and human capital requirements. Bridgewater Consulting Group supports clients in developing strategies to adopt Cloud Computing in a way that allows clients to reap the benefits while mitigating the risks inherent in the Cloud Computing model.