Outsourcing Services

Outsourcing Services


In their efforts to attain corporate goals and objectives, attain the highest performance levels, and focus on core business activities, organizations turn to Business Process Outsourcing (BPO). The adequate use of BPO provides businesses the opportunity to access specialized skills, tap into capabilities that the client organization would find unfeasible to reproduce, adapt to sudden changes in resource demands, mitigate capital expenditure requirements and transfer the execution risk to a third-party. We deliver our outsourcing offerings in a Business Process as a Service (BPaaS) service model to support clients in executing specialized operational programs and related administrative functions, including providing assistance in selecting and implementing software systems, writing policies and procedures, establishing stakeholder-facing functions and implementing performance reporting systems to facilitate alignment with the clients’ governance structure.


Internal IT functions operate as a single point of contact and service provider to the rest of an organization’s departments or business units. In many scenarios, particularly for small and medium businesses (SMBs), securing the necessary resources and specialized staff to operate an internal IT function is a significant challenge. Often, those resource limitations force IT functions to focus on day-to-day operations, which often results in an opportunity cost in terms of IT service improvement, cost rationalization, and technology innovation. We deliver Information Technology as a Service (ITaaS) models that allow client organizations to consume IT services in the form of a catalog. These services can be tailored to address industry or regulatory requirements using the flexibility afforded by cloud-based technologies. In the ITaaS model, we cover the entire IT service lifecycle: from identifying user requirements to delivering and operating effective and efficient IT services.


Organizations face several challenges in ensuring compliance in their IT function, particularly in the face of increasing regulation and addressing the inherent complexity in associated requirements. The most significant obstacles to IT compliance relate to staying abreast of regulatory changes, measuring the benefits of IT compliance, promoting an enterprise-wide compliance culture, and having the adequate staff to develop, execute and manage the compliance plans. We offer managed compliance services in a Compliance as a Service (CaaS) model tailored to meet industry-specific requirements (e.g., HIPAA) and provide clients with specialized capabilities in a variety of IT compliance areas. The benefits of CaaS include minimizing productivity losses from unexpected downtime, enabling staff to better focus on business-critical tasks and ensuring compliance with key regulations and internal requirements.